Security Policy

When purchasing from The Mingle Movement, card details are transmitted through a secure, encrypted connection directly to our PCI DSS compliant payment provider. Card data is not hosted or stored by The Mingle Movement after processing — we only ever hold a provider reference, the last four digits and the card expiry so you can recognise your own payment method.

We never ask for full card numbers by email, SMS or during a video call. If anyone does, it is not us — please report it to hello@theminglemovement.com.

• All traffic to this website is served over HTTPS with modern TLS encryption.
• Passwords are hashed by our identity provider and are never visible to us or to staff.
• Data is encrypted at rest, and access to member data is restricted by row-level security rules.
• Video dates are peer-to-peer encrypted in transit and the video and audio are not recorded.
• Sensitive documents such as verification photos are held in private storage with time-limited access links.
• Administrative access is limited to named accounts and is audit-logged.

Identity and liveness checks are required before a member can call anyone, automated content checks screen uploaded photos, and unusual payment activity is monitored. Suspicious accounts are suspended pending review.

If you believe your account has been compromised, or you have found a security weakness, email hello@theminglemovement.com with the subject "Security". We investigate every report and will confirm receipt.