Privacy Policy

Data we collect

We collect account details, profile information, photos you upload, preferences, approximate location details you provide, call metadata, inbox messages, payment status, device/browser information, and support or safety reports.

Camera and microphone access is used only to enable video calls. Video call media is handled in real time and is not recorded by the app unless a separate feature clearly says so.

How we use data

We use data to create accounts, show online profiles, connect calls, process payments, deliver inbox details you choose to share, improve safety, prevent abuse, troubleshoot issues, and improve the service.

Sharing data

We do not hide consent for selling personal data. If data sharing, advertising, analytics, or sale of personal data is introduced, it must be clearly disclosed and users must be given legally required choices and opt-outs.

We may share data with trusted service providers that help operate the app, comply with law, process payments, host video calls, secure the service, or protect users.

Your choices

You control what profile details you enter and which contact details you send after a call. You can deny camera/microphone access, but video calls will not work without it.

Australian Privacy Act 1988 & the 2024 Reforms

The Mingle Movement handles personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs), and aligns with the Privacy and Other Legislation Amendment Act 2024(the first tranche of the Government's response to the Privacy Act Review). We commit to:

• Open and fair collection (APP 1, 3, 5). We tell you what personal information we collect and why, only collect what's reasonably necessary to run a dating service, and notify you at the point of collection.
• Sensitive information & consent (APP 3). Health, sexuality, religious beliefs, biometric data (including face-match and liveness selfies), and government identity documents are sensitive information and are only collected with your consent and used solely for verification, safety, and the service.
• Use and disclosure (APP 6). We use your information for the primary purpose you provided it (running the dating service) and for directly related secondary purposes you'd reasonably expect, such as fraud prevention.
• Direct marketing (APP 7). You can opt out of marketing communications at any time and we will action that request without charge.
• Cross-border disclosure (APP 8). If your data is processed by overseas providers (for example hosting, video infrastructure, or AI verification), we take reasonable steps to ensure they handle it consistently with the APPs.
• Data quality & security (APP 10, 11). We use encryption in transit and at rest, role-based access, and audit logging. ID documents are stored in a private bucket only the owner can access. We delete or de-identify data when it is no longer needed.
• Access & correction (APP 12, 13). You may request a copy of the personal information we hold about you and ask us to correct anything that is wrong.

What changed under the 2024 reforms

• Statutory tort for serious invasions of privacy. From 10 June 2025, individuals have a direct right of action in the Federal Court for serious invasions of privacy (intrusion upon seclusion or misuse of information). We design our identity, video, and inbox features with this in mind.
• Children's Online Privacy Code. A new code (in development by the OAIC) sets stronger protections for under-18s. The Mingle Movement is restricted to users 18+ and uses date of birth, an 18+ legal attestation, AI face-age estimation, and optional government ID verification to enforce this.
• Transparency about automated decisions. Where decisions that significantly affect you are made by automated systems (for example, our AI photo and age verification), we describe what is being decided and how. You can request human review by contacting support.
• Doxxing offences. New Criminal Code offences criminalise the malicious release of personal data. Sharing another user's identifying information without consent breaches our Code of Conduct and may be reported to police.
• Stronger enforcement. The OAIC has enhanced powers to investigate and penalise serious or repeated interferences with privacy, including new mid-tier and infringement notice penalties.
• Eligible Data Breach Scheme. If a data breach is likely to cause serious harm, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) as required.

For more information, see the OAIC's guidance at oaic.gov.au. You can lodge a privacy complaint with the OAIC if you believe we've mishandled your personal information.

Contact

Contact The Mingle Movement support for privacy requests, deletion requests, access requests, complaints, or data questions.