← The Mingle Movement

Privacy Policy

Australian Privacy Act 1988 (Cth) & 2024 Reforms Compliant

Last updated: 30 October 2026

1. Overview

The Mingle Movement (we, us, our) is committed to protecting your personal information. This policy explains what we collect, how we use and protect it, who we share it with, and your rights under Australian law. We handle personal information in accordance with the Privacy Act 1988 (Cth), the 13 Australian Privacy Principles, and the Privacy and Other Legislation Amendment Act 2024.

2. Information We Collect

2.1 You provide

  • Account details, name, date of birth, email, password.
  • Profile information, photos, profile description, gender, preferences.
  • Identity and liveness verification, a full-length photo and an AI facial scan, required before accessing the service.
  • Approximate location for matching.
  • Payment status (we do not store card details).
  • Inbox messages and contact details you choose to share after a call.
  • Support and safety reports.

2.2 Collected automatically

  • Device and browser information.
  • Call metadata, timestamps, duration, technical quality. Call video and audio are not recorded.
  • Usage data, used for safety and product improvement.

3. How We Use Your Information

To create and manage your account, verify identity and age, display your profile to other users, facilitate video connections, process payments, deliver inbox messages and contact details you choose to share, detect and act on reports of prohibited conduct, comply with the Australian Online Dating Code of Practice and applicable law, improve safety and functionality, and communicate with you about your account or material changes.

4. Sensitive Information

We may collect biometric data (AI facial scan for verification and safety) and, optionally, sexual orientation and gender identity if you choose to include them. Sensitive information is only collected with your explicit consent and used solely for operating the service and ensuring its safety.

5. Sharing Your Information

With other users: your profile (photos, description, and any contact details you explicitly choose to share during a call) is visible to other registered users.

Data Protection: your contact details are only shared after you explicitly choose to share them during the video call.

With service providers: hosting, video infrastructure, payment processors, and AI verification services, required to handle your information consistently with this Policy and the APPs.

With law enforcement and regulators: where required by law, where necessary to address an imminent threat, or to investigate a serious violation of our online safety policies.

No sale of personal data: we do not sell your personal information.

Cross-border: some providers process data outside Australia; we take reasonable steps to ensure they comply with APP 8.

6. Data Security

Advertising measurement: On public marketing pages, we use Meta Pixel and Conversions API (Facebook and Instagram) to measure page visits and successful signups and support ad optimisation. Meta receives event times, public page addresses, IP address and browser/device information. Advertising cookies and hashed email, mobile number and names are used for matching only with recorded explicit advertising acceptance. Hashing does not make information anonymous. We do not share profile preferences, gender, birth dates, photos, facial scans or private member activity with Meta.

Advertising tracking operates only where consent is not required by law (such as Australia). Visitors in consent-required regions and regions we cannot determine are not tracked for advertising, and no advertising choice prompt is shown. If a supported browser opt-out signal is present, advertising tracking is switched off for that visit. Contact us to exercise privacy rights or withdraw consent associated with a lead. Meta may process this information outside Australia, under its own privacy policy.

Google Ads: We also use the Google tag on public marketing pages for advertising measurement. Google may receive the public page address (without query strings), event times, IP address, browser/device information and advertising cookies. We do not enable enhanced customer matching or share email addresses, phone numbers, profile preferences, verification information or private member activity with Google. Google tracking is blocked in consent-required or unresolved regions and when an advertising refusal or supported browser opt-out applies. Existing Meta acceptance is not treated as acceptance for Google. Contact hello@theminglemovement.com to withdraw recorded advertising acceptance; previously recorded acceptance evidence is retained alongside later withdrawals. Google may process information outside Australia under its own privacy policy.

Encryption in transit and at rest, role-based access controls, private access-controlled storage for identity documents and biometric data, audit logging, and regular security review. If you believe your account has been compromised, contact hello@theminglemovement.com immediately.

7. Data Retention

Active accounts: data retained for the duration of your account. Deletion requests honoured within 90 days. Terminated accounts for serious violations may be retained longer for law enforcement, legal proceedings, or ongoing investigations. Safety reports retained for at least 12 months after resolution.

8. Your Rights

  • Access (APP 12): request a copy of the personal information we hold about you.
  • Correction (APP 13): ask us to correct inaccurate or out-of-date information.
  • Opt out of marketing (APP 7): unsubscribe at any time at no charge.
  • Privacy complaints: lodge a complaint with us or the OAIC.

Contact hello@theminglemovement.com to exercise these rights.

9. Automated Decision-Making

We use automated systems for identity verification and age estimation. Where these decisions significantly affect your access, we will describe what is being decided and how. You may request human review.

10. Children's Privacy

The Mingle Movement is strictly an 18+ service. We do not knowingly collect personal information from persons under 18.

11. Privacy Act 2024 Reforms

  • Statutory tort (from 10 June 2025): direct right of action for serious invasions of privacy.
  • Doxxing offences: sharing another user's identifying information without consent may be a criminal offence.
  • Eligible Data Breach Scheme: we will notify affected users and the OAIC if a breach is likely to cause serious harm.
  • Enhanced enforcement: the OAIC has enhanced investigative and penalty powers.

12. Changes to This Policy

We will notify registered users of material changes via email or in-app notification before they take effect.

13. Contact and Complaints

Privacy Officer: hello@theminglemovement.com. OAIC: oaic.gov.au or 1300 363 992.