Refunds & Cancellations

• You can cancel at any time from your account. There is no cancellation fee and no lock-in contract.
• Cancelling stops the next renewal. Your membership stays active until the end of the period you have already paid for, and you keep your included calls until then.
• Part-months are not refunded when you choose to cancel mid-period, because you keep full access for the remainder of that period.

Every new member starts with a 7-day free trial. If you cancel before day 8, you are not charged anything at all. If you do not cancel, your first membership payment is taken on day 8 and the normal cancellation terms above apply from then on.

• Top-up credits expire 30 days after purchase and are always used before your monthly credits.
• Credits already spent on a completed call are not refundable, other than where the guarantee below applies.

If a video date fails because of a fault on our side, tell us and we will return the credits for that call or credit your account. Where a service is faulty, is not as described, is different from what was purchased on this website, or does not perform as advertised, you can choose between a refund, a replacement or a credit.

We do not normally give refunds where you simply change your mind, made a wrong decision, or did not use calls that were available to you.

Email hello@theminglemovement.com with the email address on your account and the date of the charge. We aim to respond within 2 business days and to complete approved refunds within 5 business days, back to the original payment method.