Refunds & Cancellations

• You can cancel at any time from your account. There is no cancellation fee and no lock-in contract.
• Cancelling stops the next renewal. Your membership stays active until the end of the period you have already paid for, and you keep your included calls until then.
• Part-months are not refunded when you choose to cancel mid-period, because you keep full access for the remainder of that period.

Every new member receives 30 days of free access from the date they complete their profile. Existing NSW Foundation Members who had already completed their profiles receive free access through 31 October 2026. No membership payment is taken during the applicable free-access period.

• Top-up credits expire 30 days after purchase and are always used before your monthly credits.
• Credits already spent on a completed call are not refundable, other than where the guarantee below applies.

If a video date fails because of a fault on our side, tell us and we will return the credits for that call or credit your account. Where a service is faulty, is not as described, is different from what was purchased on this website, or does not perform as advertised, you can choose between a refund, a replacement or a credit.

We do not normally give refunds where you simply change your mind, made a wrong decision, or did not use calls that were available to you.

Email hello@theminglemovement.com with the email address on your account and the date of the charge. We aim to respond within 2 business days and to complete approved refunds within 5 business days, back to the original payment method.